Q 1) Is my property eligible?
   A Residential dwellings ownded by private homeowners, non-profit organizations and commercial landlords, in the FAA approved noise contours are eligible. Participation is subject to available funding. Funding is currently available for homes in the 65DNL Buffer Zone and above. There is a vast distinction between eligibility into the RSIP and selection to receive acoustical modifications. Eligibility confirms your home is situated within the predetermined noise contour by the FAA. The receipt of your application qualifies your residence to be on the waiting list. On the other hand, your selection to receive acoustical modifications is authorized only when federal funding has been earmarked for construction.

Q 2) How do I apply?
   A If your home is located within the program boundaries; you must complete the program application process to be placed on the list. An application form may be printed out by entering the Application Module above or you may request an application by contacting the RSIP Customer Service Department at (216) 265-6004. A copy of your property deed must accompany the application.

Q 3) When will I know if I have been accepted?
   A You will be notified, in writing, of the receipt and acceptance of your application or any additional requirements that must be met to be placed on the waiting list.

Q 4) How long will it be before my home receives the sound insulation treatments?
   A The City of Cleveland's goal is to complete 190 homes a year, however, various timing and funding issues may lower the actual number of homes completed. Homes are selected by: 1) city and 2) most impacted (by noise level). On an annual basis all applicants on the current waiting list are prioritized by city and sound impact. Applicants are notified of the DNL Range their home is located in and how many homes in their city are expected to be receive sound insulation during that program year. If they are not contacted, their application is kept on file and they remain on the active list.

Q 5) Who decides what work will be done on my home?
   A The recommended sound insulation work plan is determined by the Department of Port Control, based on program policy, architechural design team recommendations, and homeowner preference.

Q 6) Are there any costs to me?
   A The entire project cost for labor and materials to install the acoustical treatments are paid for by funds the City receives from the Federal Aviation Administration and other funding sources, including, Passenger Facility Charges and General Airport Revenue Bonds. There may be some costs that must be borne by the homeowner, in cases of special conditions involving building codes, structural conditions or existing building conditions that will affect proper installation of sound insulation improvements. Additional costs include the replacement of window dressings (blinds, draperies, etc.), reinstall security system devices, or for any pre-work required to prepare the home for installation of the treatments.

Q 7) Will I have to be home while the construction is going on?
   A . Yes, it is necessary for a homeowner or a homeowner-approved representative be available during construction.

Q 8) What brand furnace will be installed in my home?
   A It is impossible to predict what brand name furnace will be installed in your home, however, the brand/model used in your home will have been approved by the city of Cleveland and deemed a proven, reliable furnace.

Q 9) What about air-conditioning?
   A The City of Cleveland recognizes that in order for these measures to be effective, doors and windows must remain closed even during extremely warm summer temperatures. The Residential Sound Insulation Program has made provisions for a central air-conditioning system to be installed, if there is not one present, or if the one present is in poor condition.

Q 10) I recently installed new windows and doors. Will the Residential Sound Insulation Program reimburse me for these improvements?
   A Improvements completed by the property owner prior to participating in the Residential Sound Insulation Program are not eligible for reimbursement.

Q 11) Is roofing or siding included with the program?
   A No. Siding does not provide any substantial acoustical benefit and is excluded from almost every noise mitigation program. It is not necessary to alter a roof to achieve noise reduction goals and therefore is not offered.

Q 12) Who does the work?
   A The work is bid under public bidding law. Contractors who are eligible for bidding must meet the City of Cleveland's pre-qualification criteria. The general contractor with the most responsible low price is awarded the job.

Q 13) How long does it take?
   A The time period beginning with the first visit by the consultant in which the existing conditions survey is taken, until the initiation of construction averages about six to nine months.

Q 14) How do I know that the work will be done properly?
   A Inspectors will be available throughout the construction process to observe the work as it progresses and to make sure that all work is completed in accordance with the contract documents.

Q 15) What type of windows and doors will be used?
   A The contractor that is selected to do the work can use one of several manufacturers of windows and doors as long as they meet the strict design specification and are acceptable to the architect.

Q 16) Will color choices be available to match my existing windows and doors?
   A The City of Cleveland will offer several color choices in an attempt to match existing windows and doors. Products

Q 17) What happens to my interior window trim when my windows are replaced?
   A Every attempt will be made to salvage the trim. In cases that the trim cannot be salvaged, comparable trim will be replaced by the contractor.

Q 18) Who do I contact after the work is done and I have a problem?
   AYou will be given warranty information and contact information for both material and workmanship warranty issues.

Q 19) How do we protect our home during construction?
   A You will be given direction for all homeowner prework items that must be performed prior to the start of construction, but the protection of your home from construction activity is the responsibility of the contractor. Contractors are instructed to use safe, responsible construction methods while performing in your home. They are required to use drop cloths and runners throughout each home to protect flooring and furniture from dust, debris, paint, etc. and are provided with a code of conduct by the City of Cleveland Department of Port Control they are to follow while working in your home.

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