The sound insulation treatment of your home will soon begin.
To make this experience as pleasant as possible, the City of Cleveland has hired C&S Engineers, Inc., to serve as Design Construction Consultant, and as your advocate during construction. C&S will support and work under the direction of the City of Cleveland, Department of Port Control, Residential Sound Insulation Program.


Prior to the start date of construction at your home, the General/HVAC Consultant and Design/Construction Consultant will visit your home to make construction assessments and take the necessary measurements for ordering windows, doors, electrical and air conditioning equipment.


Approximately six to eight weeks from the "Contractor Pre-walk" you will receive written notification of the date construction is scheduled to begin at your home. There will be a minimum of two weeks between the date you receive the written notification and the date construction will begin at your home to allow you time to make the necessary preparations.


No less than 48 hours before construction is to begin at your home, the Design/Construction Consultant will visit your home to inform you of what you need to do to prepare for construction. At this time, our Design/Construction Consultant will designate an individual as your Inspector, who will be responsible for coordinating and approving the Contractor’s work at your home. Some of the items for which you will be responsible to prepare your home for construction are as follows:

Homeowner preparation items must be completed prior to start of construction.

  • You must remove all curtains or draperies from windows and doors.
  • You will be responsible for moving furniture away from window and door areas to allow for a minimum of 48 inches clear working area in front of and on each side.
  • You will be responsible for removing belongings stored in attics and behind second floor kneewalls that are to receive insulation.
  • You will be responsible for removing fragile items from the walls or shelves and storing them in a safe place. Vibrations from construction activity may cause them to fall. Also, please remove all valuables from the work area to protect them from becoming damaged during the construction process.
  • If you are scheduled to receive central air conditioning, your furnace and electrical panels must be accessible and there must be a clear work area around them.
  • If your home has a security system, you will be responsible for contacting your service provider to have the system components at windows and door removed. At the completion of construction, it will be your responsibility to contact your service provider for the reinstallation of any system components. Any charges from your service provider for this work will be your responsibility.
  • It will be your responsibility to remove and reinstall any window air conditioning units and/or through window vents. The reinstallation of any vents should be through the walls and not through the new windows.
  • It will be your responsibility to reinstall any electrical door locks.

Note: If you are physically unable to perform any of the above mentioned homeowner work items and cannot rely on friends and relatives to assist you, contact the offices of C&S Engineers, Inc. at (216) 619-5449.


A total of fifteen (15) days are required to complete construction in each home. The General Consultant is granted ten (10) consecutive work days and the HVAC Consultant, five (5) consecutive work days. A working day is considered any weekday, Monday through Friday, except holidays, from 8:00 a.m. to 5:00 p.m. You will be required to make your home accessible to the General/HVAC Consultant during this period of construction. Please be advised, you or your representative who can speak on your behalf should be present in your home during the construction phase.


Once all of the doors, windows, insulation, electrical and air conditioning equipment have been installed, an inspection of the work by the Design/Construction Consultant will be performed. Any unsatisfactory or incomplete work items will be identified and communicated to the Contractor for resolution.


Once the General/HVAC Consultant has completed the work items identified in the inspection at substantial completion, he will notify the Design/Construction Consultant who will conduct another inspection. If the Design/Construction Consultant verifies that these work items have been satisfactorily completed, your home will receive final acceptance. If the work items have not been completed, the General/HVAC Consultant will be directed to do so, and another final inspection will be conducted. If you with to participate in these inspections, you should advise your inspector.


Your primary contact is your assigned Construction Inspector, once the Contractor pre-walk has been completed at your home. Should you not be able to contact your assigned Inspector, or wish to speak to the Design/Construction Consultant you may call the Design/Construction Consultant Office.

C&S ENGINEERS CONSTRUCTION
MANAGERS OFFICE HOURS:

Monday through Friday – 8:00 a.m. to 5:00 p.m.

(216) 619-5449

During non-office hours, an emergency phone service will accept your calls and forward your calls to the Construction Manager. Emergency calls will be responded to usually within 1 hour of the emergency phone service receipt of your call.

City Operations : 216-265-6090

If you are dissatisfied with the services or responsiveness of the Design/Construction Consultant, your are encouraged to call the City of Cleveland, Department of Port Control, Residential Sound Insulation Program Office.


As with any construction process in the home, the homeowner can expect some disturbance. Although the General/HVAC Consultant is very careful to perform the work in the least intrusive manner possible, sometimes disturbances cannot be avoided.

During the construction in your home, some of the following disruptions are possible:

  • Excess dust/dirt in the home
  • Noise during the construction work hours
  • Contractors and inspectors in and out of the home

During the treatment of your home, the General/HVAC Consultant will be responsible for the following:

  • Use of drop cloths and runners in construction areas and along access routes. Clean up of construction areas at the end of each work day including, but not limited to, vacuuming and removal of all construction debris
  • No exterior wall openings left overnight without the installation of a door or window that can be secured.
  • No overnight outages of electrical power or heating

We ask that homeowners be patient during the construction of the home. This program is a benefit to the homeowner and allowances should be made for the disruption of normal life for the duration of construction. At the same time, the General/HVAC Consultants will also be instructed to be patient and realize they are working in another person’s home. Note: We advise that you place valuables or items of personal worth in a safe location during the hectic construction period to better protect them from accidents or damage.

WARRANTY INFORMATION

Homeowners are provided a one-year workmanship warranty on all program installations, and will receive a warranty package upon completion of construction. During this one-year period following the program acceptance of work at each residence, Design Construction/Consultant (C&S Engineers, Inc.) will act as a clearinghouse for whatever warranty concerns for repair or service may be raised by the homeowner. The Construction Manager investigates all such requests and contact the appropriate contractor to provide repair/service where required. After this one-year period, the homeowner will be instructed to contact the manufacturer or the manufacturer’s service representative directly for any warranty issues. A listing of key contacts for each manufacturer will be provided to the homeowner along with the warranty package.

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