• When arriving at a home, all program representatives should identify themselves and their company; then show proper credentials.
  • All work at the site or storage of materials therein, may be performed Monday through Friday each week, between the hours of 8:00 a.m. and 5:00 p.m. only, excluding holidays. Should it be necessary to work on Saturdays, before 8:00 a.m. or after 5:00 p.m., the contractor shall obtain prior consent from the City and the homeowner.
  • Construction will be suspended during Thanksgiving week, Christmas and New Year’s holidays.
  • Be prompt for all scheduled appointments. Homeowner must receive advance notification if contractor and/or sub-contractor is going to be late or appointment must be rescheduled.
  • Prior notification must be made and confirmed before each visit to the home. Access should only be allowed after appointment is confirmed with the homeowner.
  • All contractors and sub-contractors must show respect for homeowner and their property. All representatives must conduct themselves professionally. The committing of nuisances on the subject properties and adjacent property shall be rigorously prohibited.
  • All contractors and sub-contractors must protect all homeowner areas when working. The contractor shall provide, install and maintain temporary protection, in the form of tarps, pads, drop cloths, covers or other appropriate items, so as to minimize as much as possible any damages to the premises or to its contents.
  • Representatives should notify the Department of Port Control Noise Manager if and when there is a safety, security, or damage issue during construction at the work site by the end of that day’s work.
  • Throughout the duration of the contract, the contractors and sub-contractors must not solicit or engage in work for the homeowner verbally or in writing until all work is completed and accepted by the City of Cleveland.
  • The Contractor is required to exercise care and consideration during visits and construction period.
  • At all times, contractors and subcontractors must keep the work site free from accumulation of waste material or rubbish and upon completion of the work, shall remove all tools, equipment, surplus materials and rubbish and leave the site of the work in a safe and proper condition.
  • Once work has commenced at any given residence, the Contractor shall work continuously at the residence until all work at the residence has been completed.
  • The contractor and sub-contractors shall proceed with installation work only when weather conditions are in compliance with manufacturer’s recommendations.
  • Repair finishes during installation and construction period so that no evidence remains of corrective work.
  • All exploratory holes are to be repaired and finished to match existing conditions.
  • The contractor shall be responsible for providing and maintaining adequate toilet facilities for his work crews and sub-contractors.
  • The Contractor shall furnish a written warranty for installation of said work for a period of one year from the date of Final Acceptance.

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